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| Payment Information (Click Here for Shipping Information) |
 We Accept Visa, MasterCard, Discover, PayPal, Money Orders and Checks. |
We can only ship to the billing address of the credit card. If you would like the package shipped to another address then you must change this information with your credit card company.
Our credit card transactions are protected by SSL. The system goes into secure mode when you finalize your order. Because SSL is encrypting the data as it is sent, the response time of the server may decrease as you complete your order.
If you prefer to order by check or money order, you can complete your order online by selecting "check/money order" as your payment option. When you are completing your order you will be provided payment instructions at the bottom of the checkout page. When your check clears, we will ship your order.
If you are afraid to use your credit card on the Internet, then call 800.318.3680 from 10am to 6pm Monday-Friday EST for Customer service.
Florida residents will be assessed 6% Sales Tax
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| Returns & Exchanges |
All merchandise must be returned in original purchase condition with a copy of the online sales receipt and credit card receipt within 30 days of purchase. Returned orders with items missing will either be refused or the missing item amount deducted from the credit. Shipping charges are non refundable and all returns are subject to a 15% restocking fee.
Phone customers must first Submit an RMA (Return Merchandise Authorization request using the form at this link. Online Customers must log in to the Customer Lobby, view their order history and click the order that applies for the RMA. You will see the Request RMA link at the top of the order details page.
You must wait for the RMA response from Customer Service which will be sent in 1-2 business days. Further instructions will be included at that time to expedite the return/exchange.
Please pack returns carefully (using the packaging it came with) and use a traceable method of shipment (UPS Ground is probably the most inexpensive). Once we get back the item(s) we'll credit your account.
Send All Returns To:
HeavenlyItems.com
Attention: Returns
1919 NW 19th St Building 101
Fort Lauderdale, FL 33311
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| Returned & Postdated Checks |
Returned Checks will be subject to a $30.00 charge or the highest amount permitted by law. A courtesy call will be made to the Customer after the first NSF return. Three attempts at depositing the check will be made before the check is returned to the Customer. Post-dated Checks are not accepted.
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| Restocking Fee |
| There is a 15% Restocking fee on all returns, unless defective. Your refund will be processed when the item being returned has been received. |
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| Limitation of Liability |
In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with the purchase of your merchandise, without limitation, breach of any obligation imposed on us hereunder or in connection herewith, even if we have been advised of the possibility of such damages.
Much of the product descriptions posted on our product pages are generated from the manufacturers or our suppliers. Please note that actual products may differ slightly from picture. We are not responsible for typographical, pricing, product information, advertising or shipping errors. Prices and available quantities are subject to change without notice.
In no event shall HeavenlyItems.com have any liability (whether under the theories of breach of contract or warranty, negligence or strict liability) in excess of the purchased price paid for the merchandise. |
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